This policy explains the narrow circumstances in which something bought from LTH SAFETY AND BUILDING SUPPLIES SDN BHD 202601034509 (1696604-K) can be returned, refunded or exchanged, and what evidence the customer must produce. Read it before buying.
1. When a return, refund or exchange is on the table
Goods we sell are not exchangeable or refundable, and we move off that position only in these four situations:
Wrong item – the merchant sent something other than what was ordered.
Not as listed – what turned up does not match the website’s advertised specifications, description, features or information.
Poor condition – the item was spoiled, damaged or defective on delivery.
Later than our own timeline – delivery ran beyond the window stated in the company’s Shipping Policy.
2. What the customer has to show us
We judge a claim on evidence, not description, so a request needs all of the following:
An unboxing recording – one clear, continuous video showing the parcel still unopened, the shipping label, the packaging, and the item itself.
A first-use recording – a clear video of the item’s first use, where that is relevant to the product.
Whatever else we ask for – photographs, order details or any other supporting document the company requests.
3. How and when the request reaches us
Timing is where most claims are lost:
Send it to support – every return and refund request goes to our customer support team at lthsafetybuildingsupplies@outlook.com, and it has to reach them within 24 hours of receipt.
Send the evidence with it – a request arriving once that 24-hour reporting period has closed, or without the recordings and documents above, will not be accepted.
If any part of this is unclear, ask us before ordering rather than after:
📧 Email: lthsafetybuildingsupplies@outlook.com
🏢 Address: 9A, JALAN MOLEK 2/30, TAMAN MOLEK, 81100 JOHOR BAHRU, JOHOR
🌐 Website: https://lthsafetybuildingsupplies.com/contact-us/