This policy explains what LTH SAFETY AND BUILDING SUPPLIES SDN BHD 202601034509 (1696604-K) collects from the people who use this website, what we do with it, who else sees it, and what the customer can require of us.
1. What we collect
What reaches us falls into four groups:
Personal information – a name, an email address, a phone number, and the shipping and billing addresses.
Payment information – credit or debit card details, or the equivalent for another payment method, all processed securely by third-party payment gateways rather than by us.
Order information – the products purchased, the history of previous orders, and any customer preferences expressed.
Website usage data – IP address, browser type, device information, the pages visited, and cookies.
2. Why we hold it
Everything we keep serves one of five uses:
Fulfilment – processing an order and fulfilling it effectively.
Communication – contacting the customer about a purchase, a support enquiry or a promotional update.
Optimisation – improving the website, our services and the customer experience.
Security – preventing fraud and keeping the site and its users secure.
Compliance – meeting our legal and regulatory obligations.
3. Who else sees it
We do not sell or rent personal information; what we share, we share only where the work or the law requires it:
Trusted third parties – the partners who help us run the website, among them hosting, payment processing and delivery.
Legal authorities – law enforcement or regulators, where the law requires us to hand the data over.
Data protection – each of those partners is contractually obligated to protect the data to our standards.
4. How we keep it safe
We apply industry-standard security measures, SSL encryption, secure servers and regular monitoring among them, using every commercially acceptable means available to us. We will not dress that up as absolute, though: sending data across the internet is never 100% secure, whatever the method.
5. What cookies do here
We use cookies and similar technologies to make the site easier to use, to track how it is performing, and to deliver personalised content, and the customer stays in charge of them: browser settings can control or disable them, though site functionality may suffer as a result.
6. What the customer can require of us
Three rights sit with the customer, and we act on all of them:
Access & correction – request access to the personal information we hold, or ask us to correct it.
Deletion – ask us to delete that data, subject to any legal or administrative requirement that applies to it.
Opt-out – unsubscribe from our marketing emails at any time.
If any part of this is unclear, ask us and we will spell it out.